Return and Refund Policy

Last updated: October 21, 2020

Thank you for shopping at EssiBeautiful.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to EssiBeautiful, Dubai, UAE.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to EssiBeautiful, accessible from https://essibeautiful.com/

  • You means the individual accessing or using the Service who is a verified buyer, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

Cancellation and Return of goods.

1) Before Shipping

Shipping will be done within 24hrs after receipt of payment, therefore cancellation of purchase is permitted with this period.

2) After shipping

If you has already received the product and would like a refund, you would need to return the product back to us within 30 days of its original shipment date.
The hair and/or product purchased must be in its original condition and not have been worn or opened. You can follow our return policy with the information below:

We offer a 100% Satisfaction Guarantee on our products. If you receive your hair extensions and are not happy with how they look or feel, you may return them to us for your money back minus shipping if applicable.
Any hair extensions that have been altered, washed or worn in any way will not qualify to be returned.
We honor this for up to 30 days after purchase (30 days = date package left our facility to date return is received).
Orders returned after 30 days will be sent back to the customer.
Hair must be in the original state the same as it was sent to you.
Not the style you were looking for and wanted to exchange for something else? No problem! Just send it back to us!
We do not refund shipping charges.
For altered products (bundles are unwrapped / extensions have been worn) all sales are final.
Contact Us with any question you may have about your potential return.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the return address mentioned on the delivery note or in our get in touch under the contact us section.

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: